While getting services from Community Care of Wake and Johnston Counties, you have the rights listed below.

Personal Rights - You have the right to:

  • Be treated with courtesy and respect by our staff
  • Be supported by our staff as you work with your provider to decide your care
  • Get information that is easy to understand
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    Your Health Information - You have a right to know:

  • How we keep your personal and medical information private and safe
  • Who can get information that you give to our network
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    Our Programs and Services - You have a right to:

  • Ask questions about our programs and services
  • Know about contracts we have with any other companies
  • Decide you don't want or would like to stop our services
  • Be told about all care management services, even those not paid for by your insurance
  • Talk with your medical providers about all options for care management services
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    Our Staff - You have a right to know:

  • How to change care managers
  • The qualifications and experience of our staff
  • The names of staff who will be part of your care management team
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    Complaints - You have a right to:

  • File complaints with Atha Gurganus
  • Know how much time it should take for:
    • Someone to talk with you about our complaint
      Your complaint to be settled
  • Be informed about how to file a complaint:
    • Call 919-896-1054; ask for the Complaint Coordinator
      Write and mail to 4207 Lake Boone Trail, #100, Raleigh NC 27607

    You also have the responsibility to:

  • Make a care management plan with our staff that you can agree to follow
  • Tell a care management team member if you cannot follow the plan
  • Give staff information needed to provide your services
  • Let our staff and your medical provider know if you decide to stop our services
  • Patients Rights and Responsibilities - English | Spanish